Key Information

Software Support Consultant based in Lincoln

As a Software Support Technician you will be providing remote technical support to external users of a bespoke software system. This is a busy and fast paced role so you must be able to work well under pressure in order to fulfil customer service level agreements. Full training will be provided on the bespoke software.

Duties will include:

Answering the phone, dealing with technical queries for software applications.

Delivering solutions and excellent customer service in a timely manner.

Requirements:

A degree/HND (or equivalent) qualification in an IT related subject.

Experience of working in a similar role, providing technical remote/helpdesk support and advice.

Knowledge of Windows Servers and Microsoft SQL

Any knowledge of stock control and management systems within the Merchant industry would be a considerable advantage.

The hours of work are Monday to Friday and there will be a rota for working Saturday’s.

Salary Upto £25k depending upon level of experience and qualifications.