Key Account Executive based on the outskirts of Mansfield
About the Company: We are actively recruiting for a manufacturing company who are situated on the outskirts of Mansfield.
Job overview: The role of a Key Account Executive is a varied Customer Service role where you will lead by example and be a role model for colleagues to aspire to.
Core Responsibilities & Accountabilities:
- Develop relationships with key stakeholders among client portfolios
- Administer client orders ensuring requirements are met in an accurate and timely manner
- Create and implement Service Development Plans to address clients’ business needs
- Advise clients on creating optimal supply solutions
- Act as point of contact for complaints and escalate issues as appropriate
- Ensure both the company and clients adhere to contract terms
- Collaborate with internal teams to address clients’ needs
- Keep ahead of industry developments and apply best practices to areas of improvement
Key Objectives
- Lead and manage the partnership of several large Key Accounts
- Maintain Service Development Plans
- Conduct formal review meetings with key stakeholders internally and externally
- Support the Sales Team with securing on boarding of new clients
- Study competition to find new ways to retain customers
Person Specification:
Typical qualities of a successful Key Account Executive include:
- Minimum 3 years’ experience working in Account Management
- Ability to inspire confidence in your clients, our own team and your peers
- Possess a positive and enthusiastic ‘can-do’ attitude, whilst being emphatic to both customers and colleagues
- Passionately networks, internally and externally, in order to build and maintain trusted and loyal relationships finding win/win situations along the way
- Ability to think strategically and creatively and present plans convincingly
- Ability to reconcile complex accounts and have excellent attention to detail
- Enthusiastic about customer success, goal setting and getting tasks completed, with a view of taking on more
- Competent in all Microsoft Office products, Exchange, Word, Excel, and PowerPoint
- Calm, confident manner to handle potentially uncomfortable conversations / difficult situations
- Advanced troubleshooting, complaint resolution management, negotiation and multi-tasking skills
- Full UK Driving Licence
About you:
- Excellent PC skills
- Strong communication skills
- The successful person must be able to follow set procedures
- Quick thinking and decision making when things don’t go according to plan
- Assist the Operations Night Shift Supervisor with stock investigations
- Must be happy to work alone during holiday cover so self-determination, teamwork & reliability are essential
What is in it for you?
- Full time permanent role
- Salary £26k
- Hours of work Monday to Friday 8am – 5pm, 1 hour for lunch
- Immediate Interview