Key Information


Key Account Executive based on the outskirts of Mansfield

About the Company: We are actively recruiting for a manufacturing company who are situated on the outskirts of Mansfield.

Job overview: The role of a Key Account Executive is a varied Customer Service role where you will lead by example and be a role model for colleagues to aspire to.

Core Responsibilities & Accountabilities:


  • Develop relationships with key stakeholders among client portfolios
  • Administer client orders ensuring requirements are met in an accurate and timely manner
  • Create and implement Service Development Plans to address clients’ business needs
  • Advise clients on creating optimal supply solutions
  • Act as point of contact for complaints and escalate issues as appropriate
  • Ensure both the company and clients adhere to contract terms
  • Collaborate with internal teams to address clients’ needs
  • Keep ahead of industry developments and apply best practices to areas of improvement


Key Objectives


  • Lead and manage the partnership of several large Key Accounts
  • Maintain Service Development Plans
  • Conduct formal review meetings with key stakeholders internally and externally
  • Support the Sales Team with securing on boarding of new clients
  • Study competition to find new ways to retain customers



Person Specification:


Typical qualities of a successful Key Account Executive include:


  • Minimum 3 years’ experience working in Account Management
  • Ability to inspire confidence in your clients, our own team and your peers
  • Possess a positive and enthusiastic ‘can-do’ attitude, whilst being emphatic to both customers and colleagues
  • Passionately networks, internally and externally, in order to build and maintain trusted and loyal relationships finding win/win situations along the way
  • Ability to think strategically and creatively and present plans convincingly
  • Ability to reconcile complex accounts and have excellent attention to detail
  • Enthusiastic about customer success, goal setting and getting tasks completed, with a view of taking on more
  • Competent in all Microsoft Office products, Exchange, Word, Excel, and PowerPoint
  • Calm, confident manner to handle potentially uncomfortable conversations / difficult situations
  • Advanced troubleshooting, complaint resolution management, negotiation and multi-tasking skills
  • Full UK Driving Licence




About you:

  • Excellent PC skills
  • Strong communication skills
  • The successful person must be able to follow set procedures
  • Quick thinking and decision making when things don’t go according to plan
  • Assist the Operations Night Shift Supervisor with stock investigations
  • Must be happy to work alone during holiday cover so self-determination, teamwork & reliability are essential


What is in it for you?

  • Full time permanent role
  • Salary £26k
  • Hours of work Monday to Friday 8am – 5pm, 1 hour for lunch
  • Immediate Interview