About the Company: We are actively recruiting for a manufacturing company who are situated on the outskirts of Mansfield.

Job overview: The role of a Key Account Executive is a varied Customer Service role where you will lead by example and be a role model for colleagues to aspire to.

Core Responsibilities & Accountabilities:

• Develop relationships with key stakeholders among client portfolios
• Administer client orders ensuring requirements are met in an accurate and timely manner
• Create and implement Service Development Plans to address clients’ business needs
• Advise clients on creating optimal supply solutions
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Collaborate with internal teams to address clients’ needs
• Keep ahead of industry developments and apply best practices to areas of improvement

Key Objectives

• Lead and manage the partnership of several large Key Accounts
• Maintain Service Development Plans
• Conduct formal review meetings with key stakeholders internally and externally
• Support the Sales Team with securing on boarding of new clients
• Study competition to find new ways to retain customers

Person Specification:

Typical qualities of a successful Key Account Executive include:

• Minimum 3 years’ experience working in Account Management
• Ability to inspire confidence in your clients, our own team and your peers
• Possess a positive and enthusiastic ‘can-do’ attitude, whilst being emphatic to both customers and colleagues
• Passionately networks, internally and externally, in order to build and maintain trusted and loyal relationships finding win/win situations along the way
• Ability to think strategically and creatively and present plans convincingly
• Ability to reconcile complex accounts and have excellent attention to detail
• Enthusiastic about customer success, goal setting and getting tasks completed, with a view of taking on more
• Competent in all Microsoft Office products, Exchange, Word, Excel, and PowerPoint
• Calm, confident manner to handle potentially uncomfortable conversations / difficult situations
• Advanced troubleshooting, complaint resolution management, negotiation and multi-tasking skills
• Full UK Driving Licence

About you:

• Excellent PC skills
• Strong communication skills
• The successful person must be able to follow set procedures

• Quick thinking and decision making when things don’t go according to plan
• Assist the Operations Night Shift Supervisor with stock investigations
• Must be happy to work alone during holiday cover so self-determination, teamwork & reliability are essential

What is in it for you?

• Full time permanent role
• Salary £26k
• Hours of work Monday to Friday 8am – 5pm, 1 hour for lunch
• Immediate Interview